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FAQ'S
Where do you ship from and how long does delivery take?
We ship our products directly from our trusted global suppliers to ensure you get the best prices and quality. Most orders are processed within 2-4 business days. Delivery typically takes 7-15 business days. You’ll receive a tracking link via email as soon as your order ships.
What is your return and refund policy?
We offer a 7-day return policy from the date of delivery if the item is defective, damaged, or not as described. To be eligible, the item must be unused and in its original packaging. Contact us at madesdra@gmail.com with your order number and photos of the product to start a return. Once approved, your refund will be processed within 5-7 business days.
Are your products genuine and how do I know what I’m getting?
Absolutely! We work with verified suppliers to ensure all gadgets listed on our site are authentic and high-quality. Each product page includes detailed descriptions, images, and specifications so you know exactly what you're ordering. If you have any questions before purchasing, feel free to reach out to us!
What if I receive the wrong or a damaged product?
We’re really sorry for the inconvenience! If you receive a wrong or damaged item, please email us within 48 hours of delivery at madesdra@gmail.com with clear photos of the product and packaging. We’ll arrange a replacement or initiate a refund right away.
Can I track my order after it's placed?
Yes! Once your order is shipped, we’ll send you a confirmation email with a tracking number and link. You can use it to track your order in real-time. If you haven't received your tracking info within 5 days, feel free to contact our support team.
About Madesdra
Madesdra is India’s go-to tech gadget store for future-forward gear. From essentials to innovation — we ship fast & safe
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